Utility Deposit Policy

The Town of Waterville may require an initial deposit as a guarantee of payment of bills for water and/or sewer service in any amount, but not less than $100.  In the case of customers who have previously established satisfactory credit with the Town, the Town may, at its sole discretion, waive collection of a deposit.

After one year of continuous on-time bill payment or upon termination of service, the Town will apply the deposit to the current service charges and excess funds, if any, shall be refunded to the customer.  No interest will be paid to the customer by the Town on any deposits held by the Town.

If the customer fails to pay on time, the deposit may be appiled by the Town to the customer's bill.  Further, if the customer fails to pay on time, the Town may terminate service as provided elsewhere in its utility policies, or alternatively, at its discretion, require the customer to raise the deposit to a minimum of $250.

Repeated failure to pay on time after a deposit has been refunded to the customer will cause the Town to re-initiate the deposite requirement. 

Deposits shall be paid in cash, by cashier's check, or by credit or debit card.  Personal checks will not be accepted by the Town for the deposit.